O9win Privacy Policy
Your privacy matters to us. This policy clearly explains how o9win collects, uses, stores, and protects the personal information of users in Malaysia.
1. Information We Collect
When you register, log in or use the o9win platform, we collect various types of information to ensure the service runs smoothly and securely. The types of information collected are as follows:
Account Information
During registration, you are required to provide your full name, email address, phone number, date of birth and password. This information is used to verify your identity and manage your o9win account.
Payment Information
To process deposits and withdrawals in Malaysian Ringgit (RM / MYR), we collect information related to your chosen payment method — such as bank account numbers or e-wallet details. We do not store credit card information directly; all payment data is handled through verified, secure payment providers.
Device & Browser Information
We automatically collect technical information when you access the platform, including device type, operating system, browser type, IP address, language settings and time zone. This information helps us optimise the user experience, particularly for smartphone users in Malaysia.
Usage Data
We record your platform activity, including pages visited, games played, session duration, in-account actions, and transaction history. This data is used to improve our service quality and detect any unusual activity.
2. How We Use Your Information
O9win uses the information collected solely for legitimate purposes related to platform operations. Your information is used to:
- Verify identity and securely manage user accounts.
- Process deposits, withdrawals and other transactions in MYR.
- Provide responsive and accurate customer support.
- Send important notices regarding your account, security and platform updates.
- Analyses usage patterns to improve user experience and technical stability.
- Meeting applicable legal and regulatory compliance requirements.
- Detecting and preventing fraud, money laundering, and platform abuse.
We do not use your personal information for third-party marketing purposes without your explicit consent.
3. Cookies & Tracking
The o9win platform uses cookies and similar tracking technologies to enhance functionality and user experience. Cookies are small text files stored on your device when you visit our website.
Types of Cookies Used
- Session Cookies: Keep you logged in during an active session and save temporary preferences.
- Preference Cookies: Storing preferences such as display language and interface settings.
- Analytics Cookies: Collects anonymous usage data for platform improvement purposes — including most frequently visited pages and time spent.
- Security Cookies: Helps detect suspicious activity and protect your account from unauthorised access.
You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of the o9win platform.
4. Data Storage, Security & Third-Party Sharing
Storage & Security
All personal information collected by o9win is stored on servers protected to industry security standards, including SSL encryption during data transfers and strict access controls for internal staff. We use modern encryption protocols to protect data both in transit and at rest.
Your information is retained for as long as your account remains active or as required to fulfil legal obligations, resolve disputes and enforce agreements. Once an account is closed, your data will be deleted or anonymised in accordance with our established retention schedule, unless a longer retention period is required by law.
Third-Party Sharing
O9win does not sell or rent your personal information to third parties. However, we may share your information with the following parties in limited circumstances:
- Payment service providers: To securely process your MYR transactions.
- Game providers: Only the information necessary to operate the games you access.
- Legal authorities: Where required by a court order or applicable legal provision.
- Analytics services: Anonymised data for platform improvement purposes only.
All of o9win's third-party partners are required to comply with data protection standards equivalent to or higher than our own.
5. User Rights Over Personal Data
As an o9win user, you have the following rights regarding your personal information:
Right to Access
You have the right to request a copy of the personal information we hold about you. Submit your request via our customer support email and we will respond within a reasonable timeframe.
Right to Rectification
If any information we hold is inaccurate or incomplete, you have the right to request a correction. You can also update most of your account information directly through the profile settings on the o9win platform.
Right to Erasure
You may request the deletion of your account and personal information. However, such requests are subject to review — we may need to retain certain records to fulfil legal obligations or resolve pending transactions.
6. Policy Updates & Contact Information
O9win reserves the right to update or modify this Privacy Policy at any time. Any material changes will be communicated to registered users via an in-platform notice or email. The date of the most recent update will always be indicated at the top of this document.
Continued use of the o9win platform after any policy changes take effect will be considered acceptance of the revised terms. We encourage you to review this page periodically to stay informed of how we protect your information.
If you have any questions, concerns or requests regarding this Privacy Policy or how o9win handles your personal data, please contact us:
- Email: [email protected]
- FAQ: Visit FAQ page us for answers to frequently asked questions.
We are committed to responding to all privacy-related enquiries within a reasonable timeframe.